You may find very few lawyers who offer a guarantee of any type. I offer the following guarantees:
I know of several attorneys who say that they are just so busy that you can expect it to take at least three days to hear from them when you call. For my part, I think that's too long; I promise prompt return of telephone calls; all calls returned by this office within one business day. If I am for some reason personally unable to call, you will still hear from someone else in my office.
Courteous treatment; we have a written civility policy.
Your Questions answered fully and honestly.
Clear explanations of legal process and procedure applicable to your situation.
We do what we say we will do. We do not promise "pie in the sky."
Quick service; we will do what we can to expedite the processing of your case and documents.
Our goal is to make you feel like family or a close family friend. It's personal with us because it's personal with you!